FAQ

There's a single button that controls on/off and vibration. Press and hold for two seconds to turn it on — the red LED light flashes, that's the low setting. A single press steps to the next mode (six modes total), then it cycles back. Press and hold for two seconds to turn off; the LED goes out when it's off.

Charging time is 1.5–2 hours via USB into a wall adapter; a computer USB port also works but is slower. Insert the tip fully — the light turns on while charging and off when complete. Run time is 1–1.5 hours on the highest vibration setting and 2–2.5 hours on the lowest. Charge fully after every use to preserve the lithium-ion battery.

Some power sources charge slower. For best results, use a USB 2.0 or higher wall adapter. Computer USB ports still work but take longer.

With weekly use, the handle lasts approximately one year before the lithium-ion battery degrades enough to affect performance. More frequent use shortens the lifespan; charging fully after every use extends it. Plan to replace the handle roughly annually under normal use.

Make sure it's fully charged — that takes about two hours. If the battery drains completely, the handle will no longer work and cannot be re-charged. Charge after every use to keep it healthy.

Yes — water-based lubricants are compatible. Silicone-based and oil-based lubricants will degrade the silicone exterior of the handle and should be avoided. Use lubricants from reputable brands only.

Wash after every use with mild, unscented hand or dish soap and water — or any sex-toy cleaner from a reputable brand.

Water-resistant for shower and bath use — both the shaving and vibration functions work with water. We recommend rinsing it after use rather than leaving it submerged.

Use the holder that came in the box and hang it in your shower or near the tub — out of direct shower spray when possible. Keep away from extreme heat or cold.

100% premium-grade silicone (RoHS-passed and FDA-grade), phthalate-free and latex-free.

Turning on requires a two-second button hold, so accidental presses won't trigger it. Keeping the blade head connected adds another layer of protection while traveling.

One year on the handle.

Hard no. Cruelty-free, always.

Manufactured in China; engineered and designed by our team in the USA.

Rinse the blade head thoroughly under warm running water after every use. Tap the head gently (do not drag against a towel — that dulls the blades). Store the razor with the blade head upward, not resting in a pool of water. Clean the handle with mild soap and rinse clean; dry before charging. For the vibrator function, a dedicated sex-toy cleaner or mild unscented hand soap is appropriate.

Every 5–7 uses for leg shaving; every 4–5 uses for the bikini and pubic area (coarse pubic hair dulls blades faster). The blade should be replaced before you notice tugging — by the time it feels draggy, it has been past its prime for a shave or two. The subscription is calibrated to deliver fresh blades on a schedule that matches normal use cadence.

Yes. The TSA permits razor cartridges (blade heads attached to handles) in carry-on bags. Safety razors with detachable blades require the blades to be checked; cartridge razors like the Freya are carry-on safe. Keep the USB charging cable in your carry-on — lithium-ion batteries should not go in checked luggage. The two-second hold to power on prevents accidental activation in transit.

Replacement Freya razor cartridges arrive at the cadence you choose, so you never run out. Change frequency or your next ship date any time from your account. Update your address, cancel, or skip a shipment any time. Your starter kit ships once and contains the handle, two premium razor cartridges, a wall hanger, and a USB charging cable.

Cancel any time from your account. Heads up: we can't cancel an order that's already processed, so cancel before the next ship date.

At the frequency you set when you subscribed. Change it any time from your account.

Skip, pause, add/remove products, change frequency, or cancel directly from your account — log in and you're in control.

Every month, every 2 months, every 4 months, or every 6 months — your call. Change cadence anytime from your account.

Yes.

Log in to your account and navigate to your subscription. You can skip the next shipment with one click — no reason required, no penalty. Skipping doesn't cancel your subscription; your next delivery simply moves to the following scheduled date.

Log in to your account and select 'Pause subscription.' Your subscription holds at the current point with no charges until you resume it. There is no fee to pause and no minimum pause period.

No. Cancel directly from your account — no phone call required, no retention loop, no penalty. The only limitation: we can't cancel an order that's already been processed, so cancel before your next scheduled ship date. If you've heard that subscription razor brands make cancellation difficult, that's a fair concern with some competitors — Freya's policy is: log in, cancel, done.

We'll note that you can skip or pause if you just need a break rather than a full cancellation — but if you want to cancel, you cancel. No 'are you sure?' loops, no mandatory phone call, no retention discount that suddenly appears. The subscription is built to earn the repeat purchase, not to trap you in it.

Via USPS, in plain packaging — no Freya branding on the outside.

Orders typically arrive within 7–10 business days of the ship date. Freya ships via USPS; tracking numbers are emailed when the order ships and are also visible in your order history.

All 50 U.S. states, including P.O. Boxes.

Not yet — stay tuned.

Not at this time.

Free.

Each order has a tracking number that's emailed when it ships. You can also see tracking numbers in your Order History after logging in.

If tracking shows your order delivered to the right address but you can't locate it, email hello@hifreya.com and we'll make it right.

Hassle-free 30-day return window from the day of purchase. Email hello@hifreya.com to start a return. Shipping costs for non-defective returns are the customer's responsibility.

All from your account. You can't cancel a processed order, so act before the indicated date.

Email hello@hifreya.com — a human reads it.

A vibrating razor is a personal care device that combines a functional shaving razor with a built-in vibration mechanism. Freya's version pairs a premium 5-blade stainless steel cartridge with a rechargeable handle that doubles as a 6-setting personal vibrator. It is a full razor and a full vibrator, neither function compromised.

Yes — you can use the vibration while shaving. The gentle vibration helps the blade glide more smoothly across the skin, which many people find reduces drag and irritation. You can also shave without the vibration on — they're independent. Try it both ways and settle on a preference within the first use — the two modes feel genuinely different.

Both functions are genuine. Freya uses a real 5-blade stainless steel cartridge engineered for a close, smooth shave — it is not a gimmick razor. The vibration is also functional: 6 settings from subtle to strong, rechargeable, waterproof. Neither half is an afterthought.

Freya is water-resistant and safe for shower and bath use — both the shaving and vibration functions work with water.

Charging takes 1.5–2 hours via USB. On the highest vibration setting, run time is approximately 1–1.5 hours. On the lowest setting, expect 2–2.5 hours. Charge fully after every use to protect the lithium-ion battery's long-term lifespan.

The handle is body-safe silicone — phthalate-free and latex-free. The blade cartridges are 5-blade stainless steel. Water-based lubricants only — silicone-based lubricants will degrade the silicone handle exterior over time.

Six settings, cycled with a single button on the handle. The range goes from a low, steady hum up through progressively stronger pulsing patterns. You step through them with a single press; hold two seconds to turn off.

Blade refills are available on four schedules: every 1 month, every 2 months, every 4 months, or every 6 months. Choose the cadence that matches how often you shave. You can change your frequency anytime from your account — no need to contact support.

Log in to your account, find the upcoming shipment, and select Skip. Skipping moves your next ship date out by one cycle without canceling. There is no fee and no limit on skips. If you need to skip an order that's already processing, cancel before the listed processing date.

Yes — you can pause or change your shipment frequency anytime from your account. Pause pauses future deliveries until you reactivate; changing frequency to a longer cadence (e.g., from every month to every 6 months) achieves a similar effect.

Cancel directly from your account — no phone call, no retention loop. Log in, go to your subscription, and select Cancel. An order that has already started processing cannot be canceled, so cancel before the next ship date shown in your account.

Your starter kit ships with two blade cartridges included — enough to get started. Your first refill ships on the cadence you selected at checkout (1, 2, 4, or 6 months after your kit ships). You can adjust the timing from your account.

You can change your cadence anytime from your account — no penalty, no new commitment. The change takes effect for the next shipment that hasn't started processing. If you're unsure, start with every 2 months and adjust from there.

Yes. Orders arrive in plain cardboard — no Freya branding on the outside, no indication of what's inside. The outer box looks like any other mail.

Yes — enter the recipient's address as the shipping address at checkout. Packing slips are price-free by default. Add a gift message in the order notes field at checkout.

No. The packing slip does not include item prices — only what was ordered. This is the default for all orders, including gifts.

Snap the used blade cartridge off the handle with a firm downward press. Line up the new cartridge and press it onto the pivot until it clicks into place. No tools, no twisting. If the cartridge feels loose, press it on again until you hear the click.

Replace the cartridge when the blades feel less smooth — typically every 4–8 weeks for regular shavers, but this depends on shaving frequency and hair texture. The lubricating strip on the cartridge will fade as a visual cue: a pale or white strip means the blade is past its prime.

Yes. The 5-blade cartridge with a lubrication strip is designed for a smooth, low-drag pass. On sensitive skin: always shave with water (never dry), use a light shave gel or cream, shave in the direction of hair growth, and replace blades before they dull.

Yes. Freya is designed for full-body use — legs, underarms, bikini line, and the pubic area. For the bikini and pubic area: use warm water to soften hair, apply a gentle shave gel, shave in the direction of growth first, and rinse the blade frequently during use.

Water-based lubricants only — silicone-based and oil-based formulas degrade the silicone exterior. For shaving, any water-based shave gel or cream is compatible. For cleaning, use mild unscented hand or dish soap with water, or a dedicated sex-toy cleaner. Avoid bleach, alcohol-based sprays, or abrasive scrubs.

Freya is available at select Urban Outfitters locations and at urbanoutfitters.com. Availability at retail may vary by location and season. For guaranteed availability of all configurations — including subscription pricing and the full kit — ordering directly at hifreya.com is best.

Yes — blade cartridge 4-packs are available as one-time purchases at hifreya.com. Subscription pricing is lower per refill, but there is no obligation to subscribe. The starter kit comes with two cartridges to get you started regardless.

Yes — Freya ships via USPS to all 50 U.S. states including P.O. Boxes.