Refund Policy
We want you to love Freya. If something isn't right, we'll make it right — no runaround, no shame.
The Freya starter kit and handle — 60-day refund
If you're not happy with your Freya starter kit for any reason, contact us within 60 days of delivery and we'll refund the full kit price to your original payment method within 3–5 business days.
You don't need to send it back. Because Freya is a personal care and intimate product, used items cannot be resold or donated — so we ask that you discard the unit yourself. There's no return shipping required for kit orders.
To request a refund: email hello@hifreya.com with your order number. That's it. We don't ask you to justify it.
Blade refill subscriptions and one-time blade orders
Blade refill packs are consumables.
- Unopened packs: Refundable within 14 days of delivery if you haven't opened the packaging.
- Opened/used packs: Not refundable — blades are a hygiene consumable.
- Subscription refunds: If you cancel your blade subscription within 60 days of your first kit shipment, you can request a full refund on that first kit order. Blade refill shipments that have already been delivered are subject to the 14-day unopened window above.
The 1-year handle warranty
Your Freya handle is covered by a 1-year warranty from the date of purchase against defects in materials and workmanship. This covers:
- Vibration function failures (motor won't activate, button failure, wrong mode count)
- Battery/charging failures (won't charge, charging port failure)
- Waterproofing failure during normal use (shower, bath) — full replacement, no questions asked, no return required
If your handle stops working within a year, email hello@hifreya.com with your order number and a brief description. We'll send a replacement. We may ask for a photo, but we'll never require one as a condition of replacing a defective unit.
Not covered by warranty:
- Blade cartridges (consumable — not warranted against normal dulling)
- Accidental physical damage (drops, cracks, crush damage)
- Damage from use outside the product's intended scope
Exceptions
- Gift cards: Non-refundable.
- Bundles partially consumed: Pro-rated at our discretion; contact us.
- Amazon orders: Returns on Amazon-purchased products are handled through Amazon's standard return policy. Contact Amazon for those orders.
Contact us
hello@hifreya.com
We respond within 4 business hours on weekdays.